A consultancy's scope of service for this
program includes:
1. Digital Maturity & Infrastructure
Audit
GAP Analysis: Auditing the existing
Hospital Information System (HIS) or Electronic Medical Record (EMR) against
the 150+ objective elements of the NABH Digital Health Standards.
Hardware & Network Review: Evaluating
server redundancies, downtime protocols, and the stability of internet/cloud
infrastructure required for 24/7 digital operations.
2. ABDM Integration & Interoperability
ABHA Onboarding: Implementing protocols
for creating and linking Ayushman Bharat Health Accounts (ABHA) for all
patients.
M1, M2, & M3 Compliance: Guiding the
technical team through the three milestones of ABDM integration:
M1: Verified identities (ABHA).
M2: Digital health records creation.
M3: Universal health interface (UHI) and
health information exchange.
Standardized Coding: Assisting in the
adoption of clinical terminologies like SNOMED-CT and ICD-11 to ensure data can
be read by other healthcare providers.
3. Data Privacy & Cybersecurity (DPDP
Act 2023/2026)
Compliance with DPDP Act: Ensuring the
facility's digital workflows meet the 2026 requirements of the Digital Personal
Data Protection Act, including "Consent Managers" and "Data Principal"
rights.
VAPT Coordination: Facilitating
Vulnerability Assessment and Penetration Testing (VAPT) to secure the system
against cyberattacks and data breaches.
Access Controls: Designing
"Role-Based Access Control" (RBAC) policies to ensure only authorized
staff can view sensitive patient data.
4. Digital Clinical Workflows & SOPs
Telehealth Protocols: Developing SOPs for
teleconsultations, digital prescriptions, and virtual monitoring that meet
legal and clinical standards.
Decision Support Systems (CDSS): Setting
up and validating digital alerts for drug-drug interactions, allergies, and
critical lab values.
Digital Nursing Logs: Transitioning
nursing stations to paperless charting with timestamped, non-editable audit
trails.
5. Desktop Assessment (DA) & Portal
Support
NABH Digital Portal Management: Handling
the application specifically for the Digital Health category.
Self-Assessment Toolkit (SAT): Compiling the
evidence-based SAT, including screen-recordings and software logs as proof of
functionality.
Disaster Recovery Plan: Drafting and
testing a Business Continuity Plan for IT failures, a mandatory requirement for
2026 certification.
6. Training & Digital Literacy
Provider Training: Educating doctors and
nurses on secure logins, digital signatures, and the ethics of digital
documentation.
Patient Privacy Awareness: Training
front-desk staff on explaining digital consent to patients.
Mock Digital Audit: Simulating a virtual
assessment where auditors "trace" a digital patient record from
appointment booking to insurance claim.
7. Digital Quality Indicators
Consultants establish dashboards to track
2026-specific digital metrics:
Digital Adoption Rate: Percentage of
orders (lab/pharmacy) generated electronically.
System Uptime: Tracking availability of
EMR/HIS.
Data Breach Incidents: Maintaining a log
of unauthorized access attempts.
Turnaround Time (TAT): Measuring
efficiency gains in report delivery through digital channels.
Timeline for 2026
Preparation: 4–6 months (highly dependent
on software readiness).
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