For a NABH Care Home (including senior
living, assisted living, and palliative care facilities), the consultancy scope
of service is built around the 1st Edition standards, which focus on safety,
dignity, and quality of life for residents.
A specialized consultancy provides
end-to-end services tailored to these specific requirements:
1.
Initial Assessment & Quality Culture
Gap Analysis: A detailed audit of existing
operations, infrastructure, and documentation against the 92 objective elements
within the six chapters of the Care Home standards.
Management Counseling: Guiding leadership
to foster a culture of person-centered care, safety, and continuous
improvement, rather than treating accreditation as a one-time compliance
exercise.
Scope Finalization: Defining the specific
services provided (e.g., skilled nursing, dementia care, rehabilitation) which
forms the basis for the entire accreditation audit.
2.
Documentation & Policy Design
Consultants assist in developing a robust
quality management system, including manuals, policies, and standard operating
procedures (SOPs):
Resident Rights & Engagement (RRE
& REW): Developing clear policies for respecting resident rights, privacy,
informed consent, and involving them and their families in the care planning
process.
Facility Management & Safety (FMS):
Creating manuals for fire safety protocols (adhering to National Building
Codes), emergency evacuation plans, and universal accessibility (ramps, grab
bars).
Health, Hygiene, & Infection Control
(HHIC): Drafting specific SOPs for sanitation, laundry hygiene, biomedical
waste management, and outbreak prevention within a residential setting.
3.
Implementation & Training
Staff Competency Training: Conducting
targeted training for all staff (caregivers, health aides, housekeeping,
security) on geriatric care principles, resident rights, and emergency
response.
Mock Drills: Organizing practice fire
drills and medical emergency simulations to test staff readiness and
coordination.
Internal Audit Training: Training core
staff members to conduct ongoing self-assessments and collect data for quality
indicators (KPIs).
4.
Assessment Support & Liaison
Application Management: Facilitating the
online application submission via the NABH Portal.
Desktop Assessment (DA) Prep: Ensuring all
documentation and photographic evidence is compiled and formatted correctly for
the initial digital review phase.
Onsite Guidance: Providing hands-on
support during the physical assessment by NABH assessors, including interviews
with residents and staff to verify implementation.
NC Closure: Assisting in the timely
submission of Corrective and Preventive Actions (CAPA) for any Non-Conformities
(NCs) identified during the assessment.
5.
Post-Accreditation Maintenance
Surveillance Preparation: Guiding the
facility to prepare for the mandatory surveillance assessment, typically held
between 21-24 months after accreditation is granted.
Continuous Monitoring: Setting up systems
for continuous monitoring and reporting of quarterly KPIs to ensure sustained
compliance over the four-year accreditation cycle.
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